Tag Archives: huntington beach

Your employees could be your number one security threat

From Article: http://www.tripwire.com/state-of-security/risk-based-security-for-executives/connecting-security-to-the-business/insider-threats-big-problem-shouldnt-surprise/

"I was just reading the results of a Forrester study called, “Understand the State of Data Security and Privacy.” One of the big findings was that “insiders” were the top source of breaches in the last 12 months, with 36% of breaches attributed to the (often inadvertent) misuse of data by employees.

I’m not surprised by this and I doubt you are, either. After all, insiders have the most access to our critical systems and data, so it stands to reason they would be a top vector for attacks and data disclosure problems.

This Forrester report drives home the need for enterprises to monitor their systems and data for suspicious changes and activities, regardless of the source. Merely watching network traffic is not sufficient."


This is very true.  Although 36% of breaches were directly attributable to employees, I would speculate that the majority of breaches are based on both the misuse of employee data by both indirect and direct means; by the employee, and by people exploiting the employee.

It seems sometimes that our number one security threat is your employee.  And that is why it is very important that we segregate data.  That we allow access to confidential data on a need-to-know basis.  That we institute the appropriate security and preventative measures to protect systems from employees AND from neglect and incompetence.

A good first step is to invite your IT staff or consultant to perfor a SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis so we can see what weak points we have in our systems and find ways to improve.  The worst thing you can do is be reactive and not proactive on something as important as the information that drives your comapny.

A breach can teach you what you are doing right or what you are doing wrong.  A customer of ours was hit two weeks ago.  Ironically, I was in Hawaii on my first vacation since I started the business.  We have a strong competency in our team, however, and we were able to manage the breach well.  We have multiple redundancies built up into all of our systems.  The breach taught us where we had been lacking in our defense, and we made adjustments accordingly.

Don't leave your security to chance and the good graces of your appliances.  As my friend TIm says, "Trust God, but lock the car."


The Eight Essential Metrics for Desktop Support

The average Desktop Support organization tracks fewer than 5 KPI's.  However, there are literally hundreds of KPI's that have been defined for Desktop Support.  The vast majority of these metrics, however, are only marginally relevant – at best!

When it comes to KPI's for Desktop Support, less is more!  The eight that really matter are as follows:

  • Cost per Ticket
  • Customer Satisfaction
  • Technician Utilization
  • First Contact Resolution Rate (incidents)
  • Mean Time to Resolve
  • % Resolved Level 1 Capable
  • Technician Satisfaction
  • Balanced Scorecard

These eight metrics represent the 80/20 rule when it comes to Desktop Support performance: 80% of the value you receive from performance measurement and management in Desktop Support can be derived from these eight simple metrics!

Mobility and the future of tablets in the workforce

Dell is developing some nice tablets! http://www.techpageone.com/technology/infographic-empowering-mobile-workforce/#.Ulz7Y6Pn-Uk

Is your organization set up to fully empower your mobile workforce? As tablets and other mobile devices continue to change the way people work, you need to make sure to keep up with your end users’ needs. If you haven’t given much thought to tablet adoption and desktop replacement, the time to do so is now. If you have, you know there’s more to learn. Recent research on mobility in the workplace points to some important trends:

  • Tablet usage is rapidly emerging as the front-runner in bring your own device (BYOD) uses and purchases — especially in education, healthcare, federal government and the enterprise — because tablets meet so many computing requirements across all industries and fields.
  • The majority of IT executives believe that their organizations will be at a competitive disadvantage without the necessary mobile computing solutions in place.
  • Most companies around the world believe that employee satisfaction and productivity improve with the right mobility solutions in place.
  • Security is still a primary concern for tablets and other mobile devices, but technology is advancing to meet the ever-evolving threats.

Contact TRA Consulting, Inc. to serve all of your mobility needs.  We are in the business of empowering our customers to work more efficiently.  We shoulder the burden of desktop support, managed IT services, and IT consulting needs so you don't have to.


Planning For Productivity In The Office

Workstations are as unique as the people that use them. Their is no good cookie cutter solution to this.

Typically what I have found is dual displays is always a good thing. Running duals always increases productivity. Studies have shown at least a 30% improvement.

The other thing is a good chair. The more adjustable the better.

The desk, however, can be anything. From door to the most expensive. A desk really is a desk unless you have some special requirements.

TRA Consulting, Inc

HP Versus The World

Reposted from Tom's Hardware: http://www.tomshardware.com/news/hp-intel-microsoft-meg-whitman-android,24616.html

Meg Whitman says, "HP's traditional highly profitable markets face significant disruption. Wintel devices are being challenged by ARM-based devices," she said. "The disruptive forces are very tough and very real, and they are accelerating. We are seeing profound changes in the competitive landscape. Our competitors are expanding across the IT stack. Current partners like Intel and Microsoft are turning from partners to outright competitors."

I say good!  Change is good!  Disruptive forces can be the best forces to hit the market.  HP is one of the stalwart status quo players in the game.  Much in the same way Kia and Hyundai follow the Japanese in car design, HP has a reputation for following trends.  Their corporate structure is a monstrosity and moves like a blind sloth with the discerning tastes of an amoeba.

Dell crushed them in the 90's.  I am looking forward to the next disruptive change in the landscape taking down the behemoth for good.

Hp is to the computer industry what Jabba the Hut was to Star Wars.

TRA Consulting

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