Will the cloud solve all your desktop support problems? Probably not.
See discussion: http://tech.slashdot.org/story/12/05/31/0332220/it-desktop-support-to-be-wiped-out-thanks-to-cloud-computing For the SMB, many of whom are just beginning to adopt cloud services in their organizations, the cloud will change nothing with respect to desktop support. The cloud can actually, in some cases, increase the complexity of serving the needs of SMBs. The modern desktop support tech needs to not only be…