California’s Drought and How Computers and the Internet are Helping Us Find Solutions
~~We here at TRA Consulting, Inc. in Long Beach have been hearing, reading, and seeing quite a number of news stories about California’s latest water crisis. Experts say this has been the worst drought in more than 100 years and that it looks like it will be continuing for the foreseeable future. But there are a number of resources available these days that we did not have the last time drought reared its ugly head. Chief among them is our ability to use new technologies to help us solve the problems associated with this drought. The last time there was a major drought in the late 1980s and early 1990s, we did not have the some of the tools that we can use now. There are a number of agencies and businesses working on this problem. One company called Leak Defense is developing a device for detecting water leaks in the home that will be similar to a smoke detector. The device can be installed by home owners and will use the home’s Wi-Fi system to alert home owners to potential water leak issues such as a running toilet. The device will be easy to install and require no special knowledge of plumbing. It will attach to the outside of an intake pipe and detect the flow of water. It is sensitive enough to pick up a dripping kitchen faucet, yet calibrated to ignore legitimate water usage like someone taking a shower. Every little bit of water saved from leaky faucets and toilets from homes and businesses across the state really adds up. Another new development is the increasing use of smart water meters in homes, apartment buildings and businesses. These smart water meters can collect quite a lot about specific water usages and times and that information can more easily be reported to researchers who can develop more new technologies to help us conserve water in more effectively. Moreover, that information can be brought to the market where start-up companies can develop new products, like the water leak detector mentioned above, and bring those products to market. Some public utility agencies are using text messaging to spread the word about water conservation to its customers. One Oakland-based agency tried out a pilot program that issued water usage report cards to some of its customers. Through the use of the information they were able to gather using smart water meters and a program developed by the company WaterSmart Software, they were able to show users how and where in their homes water could be conserved and urged them to take action. Reports show that many did take action to conserve more water after being encouraged to do so. The pilot program reported a five percent reduction in water consumption with promising results that it might grow if the program were expanded to more utility users for a longer period of time. The new technologies of software as a service (SaaS), behavioral economics, and big data that have been developed since the last time we had a drought could help us to go a long way towards solving our water shortage issues.
Cloud computing: What is it and how can it help you and your business?
~~Something we hear a lot about lately is “the cloud.” But what is it exactly and why has it become important in both the business and private sectors? The term is so popular these days that it has become somewhat a cliché. And within that cliché, it has become harder and harder to define this nebulous term that everyone seems to keep flinging around. Some even go as far as defining the cloud as anything outside your firewall. But cloud computing is really more a great way for your business to add computing capacity and capabilities without investing in costly infrastructure and the time it takes to get these physical, site-based systems up and running including training personnel in its use, software licensing. Cloud computing involves subscription or pay-per-use services that can increase your company’s computing capabilities by using the internet. These services usually involve renting out space on a server or remote computer and retrieving the information stored in that space or using that remote system’s computing powers for your business needs. These services include, but are not limited to, applications like word processing and accounting, secure data storage, and spam filtering to name a few. These services are offered through a wide variety of companies, large and small. It can be difficult to know which service, subscription or application is right for you. TRA Consulting, a computer solutions firm based in Long Beach, can help you decide which cloud computing options might work best for your small or medium-sized business and then help you implement those services. But first, let’s discuss the kinds of subscriptions and services that are available to you through cloud computing. Desktop management services are one of the aspects of cloud computing that has been around the longest. This allows updates, software downloads and computer maintenance on your business’ computers to be done from a remote location. Another aspect of cloud computing is software as a service or SaaS. This allows users to access a program or application through the internet which sometimes makes it cheaper than hosting the application on your own local servers and avoiding costly software licensing. SaaS is commonly used for Human Resources apps and ERP (Enterprise Resource Planning, a popular business management software). Online data storage is another aspect of cloud computing, these services are helping to augment datacenters through the use of virtual commodity servers. There are some web services that are also important parts of cloud computing. These web services offer APIs (application programming interface) that allow you to do payroll processing, postal services, credit card processing and mapping all through cloud computing. While the term cloud computing is still a mystery to most and can mean a number of different things to different people, there are many great ways that cloud computing can help you and your business thrive. Contact TRA Consulting, Inc. today to find out how we can help you expand your businesses computing power without much extra cost.
The Hacking Epidemic at the Sochi 2014 Winter Olympics
~~The Sochi 2014 Winter Olympics in Russia are in the final stretch. In just a few days, athletes from around the world will be completing their competitions, attending the closing ceremonies, and heading home. But in the meantime, smart phones, computers and tablets in Sochi have been under near constant attack from hackers since before the games began. As NBC Nightly News reported on February 4th, when athletes, support teams, volunteers, reporters, and spectators began arriving in Sochi, Russia in preparation for the games, they found their electronic devices were quickly threatened. Most people turn on their cell phones when they get off the airplane upon arriving in a new place. When they get to their hotel, they usually fire-up their laptops or tablets. It seems like a very natural thing to do these days, especially when you want to let loved ones and colleagues know you have arrived safely and catch up on any correspondence you might have missed. But as several news stories have warned, hackers are taking advantage of the huge influx of unwitting Olympic visitors to Sochi to gain as much personal information or other sensitive data from the devices that came into the country with their owners. Phones may be tapped wirelessly and hackers can listen into your conversations, and in many cases smart phones automatically downloaded malware that left it open to other types of cyber attacks. The information gleaned by hackers about visitors then might be used by that hacker for theft, or sold to other criminal enterprises for the purposes of identity theft, or even completely hijack a visitors’ computer, tablet or phone to carry out criminal activities. News sources reporting on the wide-spread hacking in Sochi are reporting that travelers are advised to have no expectation of privacy when they arrive in Sochi. These sources also recommended that travelers remove all sensitive data from smart phones, tablets and computers before leaving home, avoid the public wifi, not use their devices at all, or just leave them at home. Another option might be to buy a new disposable phone once you arrive at your destination for use only in that location. Whether you traveled to Sochi to enjoy the Winter Olympics, or you are an armchair warrior watching from home, it’s smart to think ahead about computer security here at home and for when you travel. As the example from the Sochi Winter Olympics illustrates, traveling has taken on a new dimension in terms of computer safety and security. At TRA Consulting, let us handle the headache for you. We can advise you on the best way to keep your devices safe for your next business trip or vacation. If you have recently returned from travels, we can help with virus removal and protect your computer, tablet, or phone from future threats. We are serving the Long Beach and Greater Los Angeles areas with computer solutions, training, consulting, and virus removal for individuals, small, and medium-sized businesses
Cyber Attacks on Businesses During the 2014 Sochi Winter Olympics
~~The 2014 Winter Olympics in Sochi Russia are winding down and in a few days, athletes and spectators will be attending the closing ceremonies and hoping flights headed home. Many news outlets have warned since before the games started that individuals traveling to Sochi were at great risk for hacking to their computers, tablets, and mobile devices and that information privacy in Russia would be difficult to come by. But other news sources are also warning that businesses are also vulnerable to cyber criminals during the 2014 Sochi Winter Olympics. And the bad news is that you don’t even have to travel outside of your country of origin to be targeted by hackers that are taking advantage of the excitement around the Winter Olympics. Many computer experts are warning businesses to be vigilant against attacks from the start of the Winter Olympics opening ceremony at the Fisht Olympic Stadium, to the closing ceremonies that will take place on Sunday February 23, 2014. There will be a lot of interest in the games throughout the two and a half weeks they are held and that offers cyber criminals a perfect window of opportunity to target users with phishing attacks by masking emails designed to steal information. These emails are often disguised as updates on the games, sports commentary or other insights about the Winter Games. Hackers will then capitalize on this interest in the Winter Games by using those emails to inject malware, viruses and tracking software, sometimes right onto company servers. Other attacks on computer systems may not have criminal intent, but may be just as difficult to deal with. These would come in the form of cyber attacks from what’s now known as hacktivists. These are activists for social justice issues that use the internet, computers, and hacking to send a message about the social cause they are promoting, but hacktivists can also carry out acts of terrorism in their attempts to express their dissent. And just like the cyber criminals mentioned above, these hacker/activists are attracted to events that garner a lot of public attention because they believe they can get their message out to a wider audience. At TRA Consulting, a busy IT solutions firm serving the Long Beach, Orange County and the Greater Los Angeles area, we can help you protect your business from phishing scams and other hacking activities by making sure your system is secure from top-to-bottom. We offer computing solutions for server and network security, set-up of email filters and firewalls that will help you and your employees save valuable time by ensuring that your important transactions and communications remain secure and private. One of the newer ways of securing email is to use Domain-based Message Authentication, Reporting & Conformance or DMARC which uses the Domain Name System or DNS to check the authenticity of your emails every step of the way. Contact TRA Consulting today and we can discuss security solutions and logistics for you and your business.
Sochi Olympics IT
The Sochi Olympics Winter Games are an outstanding opportunity to showcase the convergence of IT and sports medicine. I would like to see more IT in the coverage of the games. TRA Consulting is your number one source for managed services
IE11 and Buggy Software
~~November 2013 saw the release of Microsoft’s latest version of Internet Explorer, IE 11 for Windows 7. The new web browser’s impact is growing as many Windows 7 and Windows 8 users install this new version of Internet Explorer as part of their regular Windows Updates. As touted by Microsoft, there are a few benefits to the new browser such as faster rendering (loading) of web pages, better security, and it is also optimized for the touch screen interfaces that are now being used with the new Windows 8 platform. All of these sound like steps in the right direction, but, in providing desktop support for the business clients of TRA Consulting, I find that I am spending a considerable amount of time preventing IE 11 from being installed in the first place, and removing this latest incarnation of IE when it has caused problems for users. Whenever a new version of Internet Explorer is released, there is always quite a bit of trouble for computer users in making the transition. This is particularly true in the business world where businesses are tied in to other programs that need Internet Explorer in order to work and are needed in the day-to-day running of the business. One of the problems caused by the update of IE 11 lies in the fact that the development of the many add-ons and extensions created for in Internet Explorer for business-use have not kept pace with Microsoft’s efforts to keep IE relevant to home users. These add-ons and extensions for business-use are often created by smaller third-party companies that usually don’t have the personnel or resources to keep up with Microsoft’s many changes. As a result, there can often be a disconnect in the coding between newer and older versions of Internet Explorer and its interfaces with other programs that were created for older versions of IE, causing users to report bugs. For example, one of the companies we support has financial accounts at a bank that allows users to print checks directly from the bank’s web site using a compatible check printer. The bank’s site and the printer are accessed exclusively through Internet Explorer up through version 9. By default, IE is set to automatically update to the latest version via Windows Update. Once the IE 10 and IE 11 updates were released, users at this company started reporting problems regarding check-printing. We solved the problem by un-installing IE 10 and IE 11 and rolled the users back to IE 9 and blocked any further updates until printer add-on has been updated to be compatible for further versions of Internet Explorer. Employees can sometimes waste valuable time trying to find a work-around or a solution to these problems, when their time could be spent more productively. Businesses can increase and facilitate the productivity of employees by providing them with smooth and user-friendly computer systems. We can help by providing pro-active desktop support through remote management software (RMM), and personal one-on-one service from TRA Consulting which means we can block and/or remove IE 11 on each managed system individually or as a group in a matter of minutes; thus saving time and keeping IT costs for our customers in line with their projections.
Desktop Support On An Organizational Level
~~Desktop support is a term that IT professionals use to describe the duties of keeping a desktop computer in tip-top working order. This can be achieved through in-person interactions with computer users, over the phone helpdesks, and remote control from a local computer. In the last ten years more and more of this desktop support work has been done through management software and services known as Remote Monitoring and Management (RMM). Tra Consulting has been encouraging the businesses it supports to upgrade to our current RMM solution in order to allow us to increase our support to users; streamline updates, upgrades, security systems, and malware and virus removal; and it allows us to be more proactive in preventing problems before they happen, which in turn, increases worker productivity. RMM allows IT professionals like me at TRA Consulting to increase desktop support to businesses by allowing remote access to the computers on-site at the business. For example, RMM can decrease the wait-time between when a computer issue is reported and when it is resolved. In the old days, when an employee at one of the businesses TRA Consulting supports reported a problem and a technician was not already on-site, there would be a longer lag-time between receiving the report, wrapping up at another location, then driving to the location where the issue was reported and that can mean valuable productive time was wasted while the employee waits for their computer to be fixed. Now with RMM, there is a shorter wait-time. I can log-in to the reported computer, and address the issue from a remote location. Getting an employee’s computer up and running more quickly using remote management software can increase productivity. With the use of RMM, I can streamline many of the processes that would otherwise be very time consuming to complete one computer at a time. For example, one of the companies supported by TRA Consulting was looking to upgrade their virus protection software. This project would have taken days to complete if we had had to install the program at each unit individually. But with the remote management service that we provide, we were able to complete the installation on all of the computers at one company in one day. RMM also plays an important role in keeping all of the computers at a company up to the same standards from machine to machine so that any employee can go to any computer and be assured that the programs that they need and use will be there for them. TRA Consulting’s remote management service to the businesses we support also helps us to be pro-active in preventing potential problems that users might face during their workday. For example, we can block an incompatible update from installing onto computers where the update might cause problems. I talked about this in a previous blog post where we found that Internet Explorer 11 was causing compatibility problems with a banking add-on that allowed check-printing. In that case we were able to learn of the problem ahead of time through one or two early reporters, and then block future installations for all other computers at that site so that others never even experienced the problems.
Mac Security
~~So, you think you’re automatically safe from viruses and other malicious software because you bought a Mac? Think again. Savvy Mac users know that some simple basic precautions will go a long way toward keeping their computer system in good working order. While Apple originally tried a few forays into the business world with its Macs back in the 80’s, the company was successfully shut-out of the business market sector by IBM, Microsoft, and PCs. The reason for this is because PCs, while traditionally thought to be less user-friendly than Mac, were more reasonably priced. For the last couple of decades, Apple has been marketing its Mac computer systems to specific markets like artists, musicians, and film makers. Not only has Mac been touted as being more useful than PC for artists, owning a Mac is seen to be aspirational for many; it has come to be seen by many as a status symbol, in part because of its higher price tag compared to PC. Macs have also been marketed as a very user-friendly computer; you don’t have to be computer savvy to do great things with your Mac, so Apple’s advertising tells us. As another selling point, Apple has long boasted that Mac computers and peripherals such as the iPhone don’t get PC viruses and other malware. Many purchasers of Mac systems have slept easy knowing that they don’t need any expensive anti-virus software with all of the tedious updates and time-consuming scans that requires. But when an estimated 600, 000 Mac computers worldwide, including 274 right in Apple’s home town of Cupertino came down with a Trojan virus called “Flashback” that was originally designed for PC and converted to be a Mac virus, Apple had to re-think its advertising. Ever since that discovery, Apple has changed its advertising to reflect the fact that some effort is required on your part to keep your computer system safe and healthy. While it is true that there are many, many more viruses and malware in existence for PCs than there are for Mac, there is a growing number of Mac users and therefore a growing sector of Mac hackers and people coding viruses and malware made specifically for Macs. Whether you are an independent artist, a small business or a large corporation, everyone must make a choice for their business whether they will use Mac computers, PCs or some combination of the two. While historically there have been many incompatibilities between Mac and PC, Apple has come a long way in making sure its software is more compatible with PCs than ever. Microsoft, in turn has made efforts to adopt some Mac strategies for making PC operating systems more and more user-friendly. As a result, Mac and PC environments are becoming more similar and with that, security can become an issue. At TRA Consulting, Inc., an IT consulting and computer repair business serving the Long Beach and Greater Los Angeles areas, we can help you with both your Mac and PC needs for your business. Tired of waiting in long lines at the Apple store? At TRA Consulting, we have friendly consultants who are trained to deal with issues that arise with both Mac and PC. Does your Mac have a virus or other malware? We can help you take care of it and provide you with protection against any future attacks. If you live in the Long Beach or surrounding area, give us a call! We have computer solutions for you.
The XPocalypse Is Upon Us
~~The XPocalypse: a real threat or a Y2K-like scare? Is the XPocalypse as bad as everyone says it’s going to be? Well, yes and no. With the proper preventative action steps, it doesn’t have to be. All good things must come to an end. On Tuesday, April 8th, 2014, Microsoft will officially stop supporting their operating system, Windows XP. What does this mean for people who are still hanging onto their old XP operating systems on their PCs? It means that Microsoft will no longer be offering security updates, patches, or platform support after April 8th. This will make Windows XP vulnerable from that point on to viruses, worms, and other malware that Microsoft hasn’t designed protections for. Moreover, any user who is having trouble with her/his operating system is on their own when it comes to troubleshooting support. The XPolcalypse doesn’t have to be scary, but it is the end of an era. It will become more and more risky and difficult to keep your computer and your information safe if you’re still using Windows XP after April 8th. It is estimated that some 500 million computers throughout the world are still running Windows XP as their operating system. Very soon, all of those users are going to have to upgrade their operating systems to Microsoft’s flagship products, Windows 7 and Windows 8, or they run the risk of being vulnerable to viruses and malware. Save yourself the time, hassle, and heartache of lost files, identity theft, zombie computers, viruses and other malware by taking some simple precautionary steps today. Whether you were a fan of Windows XP or not, the fact is that Microsoft has adopted “planned obsolescence” as a business model. Accepting the fact that Microsoft has chosen to end its support of Windows XP, thereby effectively ending the life of the operating system, is the first step to ensuring that your computer stays in good working order and your small business doesn’t lose productivity due to viruses and other malware invading your old, unprotected operating system. The next step is to take preventative action by upgrading your operating systems from Windows XP to Windows 7 or Windows 8 before the April 8th deadline. We can help! Here at TRA Consulting Inc., an IT consulting firm located in Long Beach, California can help you and your small business upgrade your operating systems and avoid the XPocalypse all together. We provide computer solutions to individuals, small, and medium-sized businesses and we can help you upgrade your computers from Windows XP to Windows 7 before Microsoft’s April 8th deadline. The bottom line is this: for better or worse, Microsoft has decided to end Windows XP as an operating system. Save yourself time, trouble, and headaches by contacting TRA Consulting, Inc. today and we can help smooth the path for your transition to Windows 7 or 8. If you waited and the XPocalyse has already come for you, there’s still hope! TRA Consulting provides computer repair and virus removal in and around the Long Beach area.
Why Updates Are Good For Your Computer
~~Have you ever seen that little yellow shield in the lower right hand corner of your PC screen? You might have just ignored it in the past and kept right on working, but here we’ll explain why that little yellow icon with the exclamation point on it deserves a few moments of your attention even if it means restarting your computer after the updates have completed. Windows updates are usually released on the second Tuesday of each month and they contain packets of software code that updates various Microsoft products on your computer (such as Outlook, Word, and many other programs most businesses use on a daily basis) as well the Windows operating system in general. Sometimes updates and patches are released more frequently depending on what threats and software problems are emerging. Most computers are set to automatically check with Microsoft for updates and then notify you when updates are ready to be downloaded. When your computer checks for updates, it lets you know by displaying that little yellow shield icon with the black exclamation point on it in the system tray (that’s the bar right next to the clock on the lower right hand side of your screen). Most computers are set to download those updates when you shut-down your computer for the day. If you are someone who leaves your computer on at the end of the day, those updates may not be completed for quite some time. It’s important to allow your computer to install updates as soon as you notice the little yellow shield icon on your screen. Simply click on it and then click “install” when the window pops up asking you about installing the updates. For most users, the “Express install” option is just fine, and the good news is that that is the default setting for the updates installation so all you have to do is click install. There are several reasons why you should attend to this simple and quick bit of computer maintenance. One is that you will help keep your computer system protected from viruses and malware. While updates don’t protect your computer completely from attacks, they help by inoculating your computer against known threats. It helps to patch security weaknesses in the programs you use every day by making sure hackers can’t take advantage of back-doors and loop-holes. It’s a lot like getting a flu shot. So be sure to buff up your computer’s “immune system” by taking just a few moments every few weeks to allow your computer to do updates. Another great reason is that these updates often contain code that can fix problems in the programs you use at work. Have you seen a weird glitch in Outlook or encountered a problem with Excel, sometimes it’s a software “bug” or benign minor problem that can be fixed with a simple update. The third reason it’s important to keep current on your computer’s updates is that it will save you a lot of time in the future. Rather than installing many month’s worth of updates in one go, which can take a very long time and really bog down your system, a regular update takes only a few minutes usually and then you’re back up and running. At TRA Consulting, Inc., we also offer managed support software computer solutions for businesses in the Long Beach and greater Los Angeles areas. This managed desktop support software allows our IT consultants to complete updates on your business’s computers for you, so that your employees don’t have to run their own updates. This will help keep your computers in good working order and ensure uniformity among the computers at your business. Take a few minutes to take care of your computer and it will take good care of you!